Return Policy

Refund Policy

At RevPrints, your satisfaction is our priority. Please review our refund policy below to understand your options if you wish to return a product.

 

Eligibility for Refund

  • Items must be returned within 30 days of the delivery date.
  • To qualify for a refund, items must be in their original condition, unused, and in their original packaging.

 

Non-Refundable Items

  • Custom Products: Custom designs, including personalized and customized items, are non-refundable. This is due to the tailored nature of these products, which are individually crafted to your specifications. Once production of a custom order has begun, it cannot be canceled, returned, or refunded. We encourage you to review custom orders thoroughly before placing them.
  • Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash or credit.

Returns Process

  1. To initiate a return, please contact our customer support team at Info@revprints.eu within 30 days of receiving your order.
  2. Provide your order number and a brief explanation for the return.
  3. Our support team will provide instructions for returning the item(s).

 

Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or the item is defective.
  • We recommend using a trackable shipping method and keeping proof of postage for your records.

 

Refund Processing

  • Once we receive and inspect the returned item(s), we will process your refund.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow a reasonable amount of time for the refund to reflect in your account.

 

Exchanges
We do not offer direct exchanges. To exchange an item, you will need to return the original item for a refund and place a new order for the desired product.

 

Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at Info@revprints.eu with photos of the item and packaging. We will arrange a replacement or issue a refund, as appropriate.

 

Contact Us
For any questions or assistance with a return or refund, feel free to reach out to us at Info@revprints.eu. We are here to help.

 

RevPrints reserves the right to update this refund policy as necessary. We encourage customers to review this policy periodically for any changes.